Position Summary

Reporting to the Lead Network Engineer, the Network Engineer, Network Operations provides operational support of advanced services network to advance organizational goals and objectives of a high-performance, open, and secure network.


Essential Functions

Monitor

• Proactively monitoring the networks to detect and resolve problems and ensure uninterrupted operations of the networks
• Review turnover reports, scheduled maintenances, and the general state of the network
• Participate in daily triage schedule to investigate monitoring alarms, respond to new requests, and answer incoming calls
  
  

Troubleshoot

• Problem troubleshooting and resolution, including interaction with carriers, vendors, and senior-level engineering group
• Develop a clear understanding of network outages and determine the best course to resolution
• Draft clear and concise announcements for network outages
• Evaluate all risk exposures and collaborate with teammates on best paths to resolution
  
  

Customer Service

• Problem troubleshooting and resolution with associates
• Respond to service requests via phone and ticketing system
  
  

Maintenances

• Planning, evaluating, and executing network maintenance activities
• Adhere to change control policies and exercise sound judgment when conducting maintenance
• Assist Network Administrator with coordinating the shipment of equipment to network sites
• Assist Network Administrator with announcements for maintenance activities
  
  

Documentation

• Participation in updating and revising policies, procedures, technical reports, documentation, and internal training material
• Maintain accurate inventory for network equipment
  
  

Key Success Factors

• Communicate effectively with team members through ticket entries, daily check-in calls, and Slack channels
• Communicate effectively via phone and email with network contacts and vendors.
• Prioritize multiple demanding events along with daily tasks.
• Exercise sound judgment when handling issues and responding to associates.
• Willingness to work any shift (including weekends), as assigned, and to rotate shifts and schedules as assigned.
• Work independently to develop solutions adhering to policies and procedures.
• Able to perform risk assessment and mitigation to avoid negative impacts.
• Continuous open collaboration with teammates and other members in the organization.
• Ability to consider, understand and prioritize security (and privacy, where applicable) principles, practices, and procedures in all aspects of your role
  
  

Required Education And/Or Experience

• 2 years in a network operations environment in support of customer networks OR
• 2 years in a technical support role interacting with contacts via phone and ticketing system AND
• Hands-on experience with live production Cisco and Juniper network devices
• Administer and configure Cisco and Juniper routers/switches, implement firmware changes, OS releases and other software upgrades.
• Troubleshoot router/network performance problems on a live production network
• Troubleshoot circuit problems for commercially lit services and self-lit dark fiber services
• Prepare announcements for maintenance activities or network outages
• Understanding of network security, secure configuration of network devices, and the use of network devices to secure networks of computing systems, including configuring and maintaining ACLs, knowledge of firewalls, and intrusion detection systems.
• Experience with installing, upgrading, and securing network equipment and services
  
  

Preferred Education And/Or Experience

• Cisco CCNP certification
• Direct experience in network configuration, management, and operations
• Experience with optical transmission systems such as DWDM
• Experience working with advanced routing protocols such as BGP
• Working knowledge of MPLS-SR and L2VPNs
• Experience in a university and/or research environment
  
  

Work Environment

This position operates in a professional office environment with standard office equipment, including computers, telephones, photocopiers, and filing cabinets.

Physical Requirements

An employee is regularly required to communicate clearly, often via phone or email, in English and required to use hands or fingers to handle or feel objects, tools and/or controls. An employee is required to stand, walk, sit, reach with hands and arms, climb or balance and stoop, kneel, crouch and/or crawl. An employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required include close vision, distance vision, color vision, peripheral vision and the ability to adjust focus. Reasonable accommodation may be made to enable individuals with disabilities to perform the job functions.

Work Hours

Network Operations is a 24 hours per day/7 days per week/365 days per year operation. An employee's regular work schedule is four ten-hour days on any of the seven days in the week. An employee's work schedule is based on business needs.

Travel

Out-of-area and overnight travel may be expected depending on business needs.

Work Authorization

Documented Proof of identity and legal eligibility to work in the United States. Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.